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Lyncat Niu

Invoices

How to view and download subscription invoices from the administration panel.

2026-05-15

Before you start

  • You need the Director or Administrator role to access account settings.
  • Invoices only appear if you have or have had an active paid subscription. No invoices are generated during the trial period.
  • If your school is on a custom plan (white-label), invoice management is handled directly by Lyncat. Contact us at suport@lyn.cat.

Step by step

Open My account → Plan

In the side menu, click My account. On the page that opens, select the Plan tab.

Scroll down until you find the Recent invoices section.

Review the invoice list

The table shows, for each invoice:

  • Number — the invoice number (e.g. 0001/2026).
  • Date — the issue date.
  • Amount — the total amount paid.
  • Status — Paid, Open, Void, or Uncollectible.

View or download an invoice

In the action column of each row you will find two icons:

  • The external link icon opens the invoice on a Stripe-hosted page, where you can print it or save it.
  • The download icon downloads the invoice PDF directly.

To manage all invoices or update your payment method, click View all invoices at the bottom of the section.

Plan tab inside My account, showing plan usage and the billing section. Director view.
The **Plan** tab shows your plan usage summary and, if the school has an active subscription, the **Recent invoices** section.

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The invoice PDF includes your school's name and tax ID as configured in Stripe. If you need to correct this information, contact us at suport@lyn.cat.

What to do if...

I can't see any invoices section

The Recent invoices section only appears if the school has an associated paid subscription. If you are in the trial period, the section will not be shown until you activate a paid plan.

The download icon does not work

Some browsers block automatic downloads from external domains. Try clicking the external link icon to open the invoice in the browser and download it from there.

An invoice shows as "Open"

This means the payment has not been completed. Click View all invoices or Manage subscription to access the billing portal and resolve the pending payment.

Frequently asked questions

Can I download invoices as PDF? Yes. Each invoice has a download icon that generates the PDF directly.

How many invoices are shown in the list? The most recent invoices are shown. If you need to access the full history, click View all invoices to open the Stripe billing portal.

The school name on the invoice is wrong. What do I do? Invoice data (name, tax ID, address) is taken from the profile configured in Stripe at the time of subscription. If you need to correct it, contact us at suport@lyn.cat and we will handle the change.

Can I receive invoices by email? Stripe automatically sends a confirmation email each time a payment is processed. If you do not receive it, check your spam folder or contact us.

See also