Frequently asked questions
Quick answers to the most common questions about Lyncat Niu.
2026-05-07
Can I try Lyncat Niu without commitment?
Yes. The Free plan has all the basic communication features and no expiry date. You can run a pilot with one parent group before migrating the whole school.
How many administrators can I have?
As many as you want. There's no limit per plan. Inviting new administrators is done from Settings → Team. Each administrator has their own email and password — don't share accounts.
What happens if I decide to leave the service?
You can export all your content (news, photos, family list) at any time from Settings → Data. The download is a ZIP file with JSON and the original photos.
Truc
We recommend doing a full export every quarter even if you don't plan to migrate — it's a useful extra backup besides ours (which is daily and only used in case of need).
Can families reply to news items?
Not yet. To ask a question or request something specific, families have a direct messages channel with the centre (not with a specific news item). This channel will appear in the 2.0 release we're preparing.
Can I use my own domain?
Yes, from the Root plan onwards. Go to Custom domain for the details — it's a simple change (a CNAME) but involves following some steps in order to avoid breaking old links.
Where can I see the service status?
At https://status.lyn.cat you have the status dashboard with the last 30 days. There we publish any incident in real time and the SLA-based credits if applicable to your plan.